Client Services Coordinator

ABOUT BDA
BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.

As a Client Services coordinator, you are expected to work closely with your account manager to find merchandise that fits within the scope of expectations. You will help to source products as directed, help to create product presentations, and ensure we are maximizing profitability through proper quoting. Sales Coordinators will primarily be non-client facing but given visibility to learn the cadence and expectations of the service level we need to provide.

• Ideate, source, and quote products based on client needs and expectations
  • Build client facing presentations
  • Enter and maintain accurate CRM data
  • Meet deadlines as assigned
• Effectively manage and prioritize a daily task list as assigned by your internal team.
• Understand and adhere to account brand guidelines
• Work with assigned account managers in driving BDA value and meeting customer needs.
• Initiate and maintain vendor relationships through detailed communications
• An understanding of negotiation tactics to maximize profits
• Maintain flexibility during times of ambiguity
• Work as a team with sales and production to ensure timely delivery and customer satisfaction.
• Other job duties and projects as assigned.

• 1+ years of experience in sales or sales support – ad specialty, merchandise industries, a plus
• Customer Service skills – proven ability to deal effectively with clients.
• Ability to communicate clearly with internal and external stakeholders.
• General knowledge of Microsoft Office Suite. Powerpoint & Excel expertise a plus
• Ability to learn and maintain processes while working in a fast-paced environment.
• Strong interpersonal and organizational skills.
• Detail Oriented
• Multi-tasking – ability to juggle multiple projects.
• Basic Understanding of how to help a client drive differentiation and brand value.