• Fulfillment Lead

    Job ID 2017-2208
    Job Locations
    Regular Full-Time
  • Overview

    BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and classrooms. We let people see, touch, feel, own and interact with a brand in a way no other marketing permits. It’s what we like to call the Power of Merchandise.

    We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.

    We take great pride in our company culture—one that inspires teamwork, fun and excellence across our organization. We’re energetic people who love what we do—churning out more than 50 million units each year for the world’s most admired brands in a fun, fast paced environment that rewards high achievement.


    • Responsible for training members of the pick and pack areas. This includes the onboarding of new temporary employees and continued coaching and training for existing BDA employees.  Train, hands on, according to training schedule, all Team members to ensure procedures are understood and followed to meet or exceed all BDA quality standards.  This includes initial training of new hires, as well as continued training to all.
    • Ability to release MFC program orders, both standard and high priority, for the Catalog Fulfillment Pick Team. This includes but is not limited to the daily 6:30am release and all subsequent releases through the last release at 4:30pm.
    • Prioritize work appropriately to ensure critical issues dealing with Catalog Fulfillment Picking and Packing operations are addressed appropriately.
    • Respond to incoming email from all BDA employees. This includes requests for orders to ship, tracking for orders that have shipped, inventory questions and all general inquiries. 
    • Show the ability to arrange the pick team to specific quads based on the workload.
    • Train and demonstrate Company and Department Goal and Initiative alignment.
    • Effectively and consistently communicate a high level of standards and expectations to staff.
    • Maintain continuous improvement within the department in quality, productivity, and service level agreements to clients.
    • Develop flexible work team to support changes in priorities directed either by Management.
    • Maintain organized desk area, and personal schedule
    • Assist Management to provide a safe work environment for all BDA associates.


    Experience Requirements

    • 2 to 3 years of relevant experience.
    • Specific experience should include ERP with WMS (Oracle preferred) and Microsoft Office to include Word, Excel and PowerPoint.

    Job Skills & Traits

    • Organized, have the ability to follow through on all tasks directed by Fulfillment Manager and all Catalog Fulfillment Team Leaders
    • Ability to work with little supervision, and have the ability to make decisions regarding the daily operations of the Catalog Fulfillment to ensure the best possible customer service.
    • Ability to follow established procedures.


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