Receiving Supervisor

2017-2263
US-IN-Plainfield
Category
Logistics
Type
Regular Full-Time

Overview

ABOUT BDA
BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and classrooms. We let people see, touch, feel, own and interact with a brand in a way no other marketing permits. It’s what we like to call the Power of Merchandise.

We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.

We take great pride in our company culture—one that inspires teamwork, fun and excellence across our organization. We’re energetic people who love what we do—churning out more than 50 million units each year for the world’s most admired brands in a fun, fast paced environment that rewards high achievement.

 

Responsibilities

  • Maintain control of overall Receiving Services, supporting Shipping and Packing operations.
  • Train Team members to ensure procedures are understood and followed to meet or exceed all BDA quality standards.  This includes initial training of new hires, as well as continued training to all.
  • Monitor all phases of Receiving, to capture and correct procedure creep.  Every process should be consistent and results identical from each Team member.
  • Effectively and consistently communicate a high level of standards and expectations to staff.
  • Maintain continuous improvement within the department in quality, productivity, and service level agreements to clients.
  • Develop flexible work team to support changes in priorities directed either by Management.
  • Be a positive role model for quality and quantity of work to be done.
  • Motivate others to maintain high levels of productivity and accuracy.
  • Communicate high levels of expectations to staff requiring them to produce the best quality service for BDA.
  • Promote positive image internally and externally.
  • Prioritize work appropriately to ensure critical issues dealing withReceiving and Catalog Fulfillment Shipping and Packing operations are addressed appropriately.
  • Assist Management to provide a safe work environment for all BDA associates.

Qualifications

Experience Requirements

  • 2 to 3 years of relevant experience.
  • Specific experience should include ERP with WMS (Oracle preferred), Shipping/Receiving Software, Domestic, International, Parcel, LTL, Truckload Shipping, and Customer Service.
  • Delivery of outstanding customer service to internal / external customers and to vendors with high performance attitude.

Job Skills & Traits

  • Organized, have the ability to follow through.
  • Ability to make decisions regarding the daily operations to ensure the best possible customer service.
  • Ability to follow established procedures.

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