• Sales Operations Supervisor

    Job ID 2018-2496
    Job Locations
    US-MA-Boston
    Category
    Sales Operations
    Type
    Regular Full-Time
  • Overview

    ABOUT BDA BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and classrooms. We let people see, touch, feel, own and interact with a brand in a way no other marketing permits. It’s what we like to call the Power of Merchandise.

    We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.

    We take great pride in our company culture—one that inspires teamwork, fun and excellence across our organization. We’re energetic people who love what we do—churning out more than 50 million units each year for the world’s most admired brands in a fun, fast paced environment that rewards high achievement.

    Responsibilities

    Supervise day to day activities of the Sales Operation - Client Services Support (CSC) team to ensure resources are utilized efficiently.

     

    Maintaining and enforcing CSC scorecard, which includes attaining revenue and margin targets set by account management, completing tasks on time, and providing complete information to production team for on time invoicing and DI metrics.

     

    Review quoting decks and presentations for completeness, creativity and accuracy. – work with Account Managers to resolve issues.

     

    Delegate orders to team members based on complexity, strategic importance and turnaround of the order.

     

    Be focal point for communication with account managers and hold regular meetings to review projects.

     

    Monitor day-to-day operations to insure BDA policies and procedures are being followed.

     

    Run daily huddles with assigned teams to take attendance, balance daily workload, identify bottlenecks and troubleshoot.

     

    Inform manager of any potential issues with workload, performance or specific projects.

     

    Assist with performance reviews for Client Service Coordinators.

     

    Ensure all purchase orders for team are closed out in the proper time frame and that invoice packets are turned in on time.

     

    Act as floater and backup to assist associates when necessary.

     

    Work with team members on training, personal goals and career development

     

    Mange processes and procedures through OBIEE reporting

     

    Complete other job duties and projects as assigned

     

     

    Travel Required? Some

    Financial/budgetary responsibility? No

    Strategic planning responsibilities? No

    Number of Direct Reports? 10 - 20 depending on size of client team

    Qualifications

    1-2 years of experience in sales operations

     

    Ability to follow and implement processes and procedures

     

    Ability to provide a high level of customer service to ensure smooth operations and customer satisfaction

     

    High level of creativity, ability to spot trends, understand customer needs to drive differentiation and brand value.

     

    Excellent interpersonal skills and the ability to communicate effectively at all levels

     

    Excellent problem solving, project management and team building skills.

     

    Experience supervising a team of 5 – 10 people with excellent communicaton skills.

     

    Develop and maintain contacts with vendors, assist in negotiation, and compliance.

     

    Ability to delegate workload and prioritize effectively.

     

    Ability to multi-task and work well under pressure.

     

    Intermediate computer skills with MS Office products including Word, Excel and PowerPoint.

     

    Working knowledge of CRM and Oracle.

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