• Help Desk Associate

    Job ID 2018-2650
    Job Locations
    Information Technology
    Regular Full-Time
  • Overview

    This role will support a fast paced, high volume fulfillment center with all things technical.  From PC to Phones to RF guns.  If you are a technical problem solver with exceptional customer service skills we need to talk!


    Duties & Responsibilities:

    • Response to incoming tier 1 support requests
    • Provide training / knowledge transfer for basic desktop application features
    • Participate in end-user new hire orientation and introduction to company IT policies
    • Establish and document consistent processes for supporting user base
    • Receive and document all user support calls in the IT help desk tracking application for problem resolution
    • Maintain accurate asset inventory practices
    • Assist IT engineering staff when necessary to implement new network or server technologies
    • Must be able to lift at least 25 lbs.
    • Other duties as assigned

    Any travel involved? Regional only

    Any financial/budgetary responsibility? No

    Strategic planning responsibilities? No


    Desired Experience:

    • High school diploma or GED required, some college preferred
    • Support Certifications (A+, Network+, MCP, etc.) preferred
    • Experience in a supply chain distribution environment
    • Demonstrable experience in a highly compliant environment
    • 2+ years of relevant experience in a technical help desk environment
    • Valid driver’s license, insurance and reliable personal vehicle
    • Experience working with RF scan gun technology and bar coding technology.

    Job Skills & Traits:

    • Experience using a Helpdesk ticketing system
    • Proven ability to diagnose and resolve technical issues using root cause analysis methods
    • Working knowledge of OS deployment and application distribution methods
    • Competency in Microsoft Windows 7 and up
    • Competency in Microsoft Office 2013 and up
    • Basic knowledge and understanding of networking and wireless support methodologies
    • Exceptional interpersonal skills; namely communication, customer service, and a can-do positive attitude
    • Dependable, self-driven, and detail orientated in a multi-tasking environment


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