• Global Sales Operations SR. Manager

    Job ID 2018-2713
    Job Locations
    PH-Metro Manila
    Category
    Sales Operations
    Type
    Contractor
  • Overview

     

    The Sr. Manager of Global Sales Operations is an essential contributor to the sales and client services teams and has expert working knowledge of the end-to-end order management processes from sourcing to delivery. The role is required to live in Manila and London months at a time to oversee the Manila and EMEA operations providing varying degrees of “Best” client experience over a broad range of project types, product categories and order complexities.

     

    Responsible for the overseas operations of BDA while developing, refining and maintaining order management processes and oversight to maximize profitability. Key to success is integrating BDA’s customer first mentality while understanding of regulatory requirements, social responsibility, quality and safety compliance, all as it relates into a profitable, seamless, and efficient business model.  The successful candidate will have strong leadership skills along with the ability to navigate business negotiations in multiple environments, both domestically and internationally, and with a keen eye toward detail, strategic thinking and taking a solutions-oriented approach to trouble shooting.

    Responsibilities

    • Continuously refine the BDA Negotiating Culture and best practice refinement
    • Work to streamline a variety of order entry/training curriculum ranging from primary system process requirements and soft-skills
    • Set clear expectations and hold employees accountable for meeting those expectations
    • Partner with Sales leaders to support achievement of BDA objectives
    • Manage day to day activities of the Sales Operation Supervisors and Coordinators to ensure that resources are utilized efficiently while maintaining a 99%+ perfect order rate.
    • Manage day-to-day operations to insure BDA policies and procedures are being followed.
    • Engage, solve and report results for problem orders or work performance to the Global sales operations director.
    • Conduct annual performance reviews for team members
    • Provide outstanding customer service in handling issue resolution and customer escalations.
    • Manage reporting to ensure that all A/P and A/R is being processed in a timely manner
    • Exhibit and promote high levels of Spirit of Service (both internal and external customers) to ensure smooth operations and satisfied customers.
    • Responsible for managing order health ensuring the appropriate oversight to drive positive outcomes.
    • Other job duties and projects as assigned

    50% Travel/Living Overseas Required

    Qualifications

    • 5- 10 years managing large teams of employees
    • 5- 10 years in sales operations or supporting salespeople
    • 5+ years customer service management
    • 2+ years in merchandise or retail industry
    • Ability to interface and collaborate with all levels of management and stakeholders
    • Experienced in building and developing highly productive teams
    • Experienced living and working internationally
    • Project Management Professional (PMP) certification a plus
    • Previous experience with high growth companies recommended
    • Proven leader with the ability motivate cross-functional teams
    • Excellent strategic planning capabilities – Earned autonomy through high responsibility and accountability to results
    • Proven success managing the balance between required business/process discipline and creative problem solving
    • MBA preferred but not required
    • Oracle CRM On Demand and E-Business Suite experience preferred.

    Travel Required? Yes

    Financial/Budgetary responsibility? Yes

    Strategic Planning responsibilities?  Yes

    Number of Direct Reports?  3-10

    Job Skills & Traits

    • Leadership Traits - self-starter, high energy, focused work ethic
    • Effectively able to identify opportunities and efficiently transition from observation to analysis to decisive action with the discipline to set KPIs and final measure results
    • Proven ability to both communicate and win support for strategic vision
    • Exceptional ability to educate, delegate and motivate direct reports, front-line staff and cross-functional contributors
    • Ability to delegate workload and prioritize effectively
    • Excellent problem solving and project management skills
    • Excellent interpersonal skills and the ability to communicate effectively at all levels and with cultural sensitivity.
    • Demonstrates effective problem-solving expertise, with a tenacious enthusiasm to meet goals with a sense of urgency
    • Ability to communicate clearly and effectively with coworkers, vendors, internal customers and present to external client.
    • Ability to recognize and analyze trend information and proven success creating performance improvement and/or corrective action plans
    • Identify and drive accountability to KPIs
    • Ability to provide a high level of customer service to ensure smooth operations and customer satisfaction
    • Ability to develop, follow and implement processes and procedures
    • Ability to motivate and inspire team members
    • Ability to make sound decisions in the face of change, situations of ambiguity or conflict
    • Excellent written, verbal and interpersonal skills
    • Exceptional attention to details
    • Must be a highly productive, self-starter with strong communication and problem solving skills

     

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