The Help Desk Supervisor is responsible for day to day desktop operational capabilities and regional server functionality. Interfacing with business unit leaders to understand their department needs and goals is a core component of this role. Customer service, attention to detail, and a desire/ability to learn new skills are critical characteristics of this position. Strong organizational skills and ability to communicate are also crucial for a successful member of the IT team. Leadership and mentorship of the local IT team is expected. Team-work is a pillar of the Global IT team and participation on the enterprise level is encouraged and individually enriching.
Travel required? 10% or less
Financial/budgetary responsibility? Yes
Strategic planning responsibilities? Yes
Number of direct reports? 2