Retail Sales Lead

The Retail Sales Lead supports sales and operations for client focused retail stores.  The person in this role is great with customers and staff alike, has a winning attitude and expectation of success, and a track record of sales excellence. They are enthusiastic, responsive, upbeat, confident, self-motivated, and focused on customer satisfaction. Often they will need to work independently, however support is always close by. Being a team player and willingness to lend a hand within their program is vital.

• Work within the culture and rule-set of the client’s campus
• Understand client’s brand guidelines and marketing initiatives. Keep internal teams updated with any new initiatives
• Build rapport with supporting client staff
• Work closely with customers to develop relationships, understand their overall needs and solve issues
• Develop strategies designed to enhance the shopping experience and store profitability
• Seek to streamline the transaction and shopping process for ease and customer satisfaction
• Occasional event support at client site and annual inventory; which can be outside of normal working hours
• Weekly shipment processing, including tagging, hanging, folding, and stocking
• Inventory management and product ordering
• Place re-orders for merchandise as stock levels dictate, interface with internal teams
• Lifting and moving boxes up to 40 pounds on occasion as well as be standing minimum 4-6 hours per day
• Maintains and always conducts themselves in a professional manner
• Meaningfully participate in team meetings and communications

Any travel involved? Not at this time.

Any financial/budgetary responsibility? Yes

Strategic planning responsibilities? Limited

Number of staff reporting to this position. none

Experience Requirements

• 1+ year of retail management experience as a key holder or Assistant Manager
• Retail management and customer-interface experience is key
• Point-of-Sale equipment experience, including handling returns/exchanges, hardware and software troubleshooting
• Proven experience with Cash management
• Some experience working with Plan o grams, merchandising/presentation
• Computer knowledge in Excel, Word, and Outlook, Teams
• Able to work independently to achieve sales goals
• Must be able to pass a Background Check and have reliable transportation for attendance

Job Skills & Traits

• Strong strategic planning skills and the ability to takes a proactive approach to addressing issues.
• Strong communication, verbal, written and interpersonal skills.
• Proficiency in standard Microsoft Office applications: Excel, Word, PowerPoint, Teams, as well as email and authentication process.
• Time management excellence, with strengths in prioritizing and assigning tasks
• Cheerful, courteous, helpful attitude with all customers, every time
• Excellent communication and out of the box problem solving
• Ability to learn and convey product features/pricing for a wide variety of items
• Understanding customers’ immediate need and matching product to those needs
• Can operate and transact quickly and accurately especially during peak hours