Program Manager

Job ID 2022-5457
Job Locations
Regular Full-Time


BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and classrooms. We let people see, touch, feel, own and interact with a brand in a way no other marketing permits. It’s what we like to call the Power of Merchandise.

We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.

We take great pride in our company culture—one that inspires teamwork, fun and excellence across our organization. We’re energetic people who love what we do—churning out more than 50 million units each year for the world’s most admired brands in a fun, fast paced environment that rewards high achievement.


We are looking for a savvy business person who knows the Digital retail space. This person will be managing an online retail environment for branded merchandise. The position is a good blend of operations management, marketing, and sales as the program manager will have metrics to meet and exceed. If you have always wanted to "run a business" from a consultative perspective then this is a great opportunity for you!


Duties & Responsibilities

  • Primary client contact on assigned account(s), requiring expert understanding of the client(s) business, industry and competitors
  • Build and execute a marketing plan to grow organic sales, increase profitability, drive revenue and margin to exceed set annual sales budget
  • Manage strategic plans within contracted scope, driving for growth goals to show client ROI
  • Review P&L, analysis of the data and create client facing reports to show value driven by program
  • Expert for client contract specifics, monitoring for compliance
  • Manage Program expenses to budget and develop detailed program timelines
  • Grow existing revenues and develop new sales channels / opportunities on assigned accounts and develop up-sell opportunities in all channels
  • Develop and execute specific client business strategies utilizing some, or all, of BDA’s existing retail channels
  • Disseminate client’s program requirements and brand direction to all of BDA’s internal retail partners
  • Lead weekly client-team meetings, managing team results towards a specific deadline
  • Manage all business aspects on assigned account(s) including, but not limited to:
    • Sales forecasting
    • Budget preparation and P&L analysis
  • Monitor inventory levels, initial buys, re-buys, and liquidation of discontinued stock, with inventory department
  • Work with multiple internal teams to meet and exceed client objectives:
    • Store Operations to develop specific store strategiesInside Sales to develop appropriate sales strategy
    • Product Development to develop appropriate product lines
    • Publication Development to produce catalogs and web site updates
    • Call Center for high customer service standards
  • Other job duties and projects as assigned

Travel Required? Minimal

Financial/budgetary responsibility? No

Strategic planning responsibilities? No


Experience Requirements

  • Experience managing catalog/web/retail programs, according to predefined client/contracted expectations, using a consultative approach
  • Strong project management experience  
  • Sales/Strategic Account Management/Client Service experience
  • Supervising administrative individuals
  • Bachelor’s degree

Job Skills & Traits

  • Ability to sell solutions and strategies to multiple clients
  • Ability to influence clients towards mutually beneficial solutions
  • Strong solutions focus when presented with a request outside of contracted scope
  • Excellent interpersonal skills and strong “win/win” negotiation talent, including exceptional presentation ability
  • Ability to prioritize and manage multiple tasks/assignments, to meet deadlines/Detail oriented/highly organized
  • Understand and manage forecasting, budgets and P&L statements
  • Communicate clearly and effectively, both internally and externally  
  • Ability to create documents and spreadsheets utilizing MS Office Software


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